Consumers don’t yet trust artificial intelligence (AI) to give them the customer service experiences they demand, according ...
AI is impacting customers, workers, firms, and industries ...
Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
New research suggests AI chatbots can generate responses people rate as more empathetic than humans, raising questions about emotional intelligence in machines. The post Chatbots rated more empathetic ...
I pushed eight free AI chatbots to their limits to find the best AI chatbots of 2026. To explore our top picks, check out ZDNET's chatbot-by-chatbot guide.
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