Greg Kihlström advises on CX, Marketing, and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. Customers increasingly want personalized content and ...

Automation has evolved. Where a decade ago we were happy (if not positively exhilarated) to talk about the application of intelligent document processing and robotic process automation as progressive ...

New research shows hybrid IT orchestration, automation-as-a-service, and WLA investments are accelerating as AI workflow deployment scales across the enterprise. Based on responses from 402 IT ...

IT process automation sells itself: automating tasks is not only cheaper than paying a human to perform repetitive activities, but it’s also more efficient and predictable. While it’s possible to ...