Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

As companies navigate backlash and burnout around corporate activism, a new approach is emerging—one that prioritizes relevance, strategy, and partnerships that benefit both business and society. In a ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Corporate Social Responsibility (CSR), also known as corporate conscience, refers to a management idea that sees companies integrating social and environmental factors into their operations. CSR ...

India’s CSR spending surged to Rs 34,909 crore in FY24 with rural development and environmental projects gaining momentum, ...