Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
However, we aren’t exactly clear on what CX is, and that means that the vendors (and enterprises) need to learn and adapt ...
To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...
Get a 3X greater YOY improvement in CSAT with AI-driven insights. Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This ...
Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...
Customer experience (CX) is in the midst of a revolution as innovation and empathy intersect to define a new path forward. As businesses strive to meet rising consumer expectations, they face a ...
One key to sales is building strong customer relationships and, while one would expect this to translate directly into an increased focus customer experiences (CX), studies have shown a major ...
Smart businesses know that mobile apps aren’t just another service channel—they’re an invaluable source of information on customer experience. By tracking mobile app data, design teams can spot ...
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