Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Sagar ...
HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced. It decided to bin the scripts after research showed nine out ...
HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...
TalkTalk has warned its customers to be on the alert for scammers TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were ...
It's a Friday morning inside a Philippines call centre on the eastern outskirts of Metro Manila, and dozens of staff are calling Australians. This call centre is allegedly linked to sophisticated ...
OTTAWA—Callers on behalf of the federal Conservative Party were instructed in the days before last year’s election to read scripts telling voters that Elections Canada had changed their voting ...
A Silicon Valley start-up has developed technology that can change the accents of call centre workers in real time. The company, Sanas, has told the BBC that its technology could overcome accent-based ...
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