Activated Insights is recognizing more than 350 independent living and assisted living communities with 2026 Customer Experience Awards for meeting the “highest standards” for care and services, the ...

Customer experience (CX) continues to be a key differentiator for many organizations. At the same time, the practice of CX is becoming more quantitative, analytical, and predictive. Data and analytics ...

Ultimately, human beings are using your products, so listening to your customer’s feedback and using their insights to inform your products is so important. In today’s competitive software landscape, ...