Doctors and other medical professionals face a myriad of difficult conversations and scenarios on a daily basis. When we think about emotional conversations, the first thought that comes to mind is ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

Virtual patients help med students learn to communicate difficult medical news Virtual reality programs can help medical students improve empathic communication skills, which are critical when ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Effective communication is an important part of healthcare delivery, and with more than 300 languages spoken in the United States — and 90 million Americans with low literacy — there are challenging ...