Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

Companies that conduct customer service evaluations are looking for honest feedback about the levels of service their employees provide to consumers. Evaluations -- either Web-based, snail mail, focus ...

Fair conduct—treating customers fairly, ethically and consistently—is not revolutionary. Businesses have always been expected to do right by their customers. But what’s different today? The stakes are ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...