Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

Yet, the class complaint alleges that Aven conducted the hard inquiry anyway and subsequently opened a HELOC account in Ms. Marino’s name. As such, Aven violated the Fair Credit Reporting Act and the ...

Dear Action Line: Are there examples of good complaint letters that get the best results? Mine always seem to leave out the important things. - S.M., Tulsa The national nonprofit consumer advocacy and ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Telecom Regulatory Authority of India (Trai) has imposed a ₹150 crore penalty on telecom operators due to their inability ...

United Natural Foods Inc. (UNFI) is facing a class-action lawsuit accusing the wholesale distributor of taking advantage of suppliers by applying prompt-pay discounts even when invoices are not paid ...

A European consumer watchdog has filed a complaint against Epic Games, Electronic Arts, Roblox and other game publishers over deceptive in-game currency practices, Reuters reported. The European ...

Pralhad Joshi addresses consumer complaints on dark patterns in e-commerce. Govt proactively tackling deceptive practices.