A New Era Needs New Rules: 7 Shifts Every Brand Must Make to Survive the CX Evolution," identifies seven shifts driving changes in customer expectations, AI adoption, privacy concerns, and service ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...

Customer experience (CX) has become the most powerful differentiator in business, but in B2B and technology companies, it often remains underdeveloped. Digital tools, data platforms and customer ...

LAS VEGAS, July 01, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced the winners of the 2026 ...

Frost & Sullivan is pleased to announce that Fusion CX has been awarded the 2026 North America Customer Value Leadership Recognition in the ...

As the economic tides shift in the wake of the Zero Interest Rate Policy (ZIRP) era, customer experience (CX) leaders are rethinking their priorities. The age of cheap capital and aggressive customer ...

The award recognizes Synoptek's work on the Great Parks of Hamilton County project with a Silver in two categories – Best ...

Efficiency and delight get the attention. Acknowledgement drives loyalty. Here's why CX leaders need to design for being seen. In a world focused on efficiency and "surprise and delight," ...

AI is not the differentiator. The differentiator is how well companies connect technology, data and human expertise into one ...

The rapid rise of generative AI and the push toward fully autonomous agents is fundamentally reshaping customer experience (CX). But as it does, it is introducing a new set of complexities that legacy ...

Customer experience teams aren’t failing because they lack passion, tools, or data. They are failing because, when improvement stalls, they ask the wrong questions. Not bad questions. Not lazy ...

AUSTIN, Texas, June 24, 2026 (GLOBE NEWSWIRE) -- Customer expectations are changing faster than many organizations can adapt as AI raises the bar for personalization, speed, and trust. TTEC , a ...