Dealership success increasingly depends on combining strategic vehicle acquisition, transparent pricing, and effective ...

Depending on whether or not you’re an optimist, the promises of technology developments and the promises that service providers offer will either excite you or draw out your deepest skepticism. During ...

The power micro-moments in the customer experience spectrum How to capitalize on micro-moments to improve customer engagement and build strong relationships Hey entrepreneurs! You’re doing everything ...

Discover how Five Star Bank, a premier provider of consumer and commercial deposits, loans, treasury services and BaaS, uses TCS Customer Intelligence & Insights™ to deliver AI/ML powered real-time ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Customers can be unforgiving in the marketplace with lots of competition across industries, that’s why it’s imperative as a business owner to make sure you are providing a memorable experience.

Cohora has announced its Brand Customer Network and engagement platform is open for business. It follows several pilot customers that have already begun to use the platform with tremendous success.

Every contact center provider tells me that customer satisfaction scores (CSAT) matters, but every customer service interaction confirms the opposite. This observation caused me to write “CX Doesn’t ...

Discover why cultivating relationships with experts is crucial for small business success, and learn how strong connections with employees, customers, and advisors boost growth.