TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...
TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...
J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...
Cadillac ranked in third place for customer satisfaction regarding service in China, just behind Land Rover and Mercedes-Benz, in the Premium segment of the Chinese auto market, per the J.D. Power ...
Customer satisfaction with dealer service ticked up slightly in the J.D. Power 2024 U.S. Customer Service Index (CSI) Study. (Photo by Justin Sullivan/Getty Images) While overall customer satisfaction ...
Automaker Ranked #1 in Customer Satisfaction for Dealership Service in the 2025 U.S. Customer Service Index (CSI) Study CAMDEN, N.J., March 13, 2025 /PRNewswire/ -- Subaru of America, Inc. and its ...
Chevy achieved a customer service satisfaction rating a few points above average in 2024 for the vehicle market in China, and also increased its final score somewhat above its 2023 rating, the J.D.
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