J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

In August, Jack Kare got a call from one of his regular customers. The man said his daughter needed a new car—but she lived hours away from Pat Milliken Ford, on the other side of Michigan from the ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. Auto-Owners has very affordable car insurance rates. Its home insurance tends to be ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look at me as if I’d just grown horns. This isn’t necessarily your ...

There is arguably no industry that has been more disrupted in the last decade than automotive. Electric cars, automotive driving, emissions control, shared economy, digital-only auto sellers, changing ...

Imagine stepping into a car where the seat adjusts to your favourite position, the climate control adapts to your comfort level, and the infotainment system cues up your go-to playlist. This is no ...

Switching dealership management system providers should be done as seldom as possible, auto retailers usually advise. Not only is the process complicated and laborious, but a rocky transition can hurt ...

Hendrick Automotive Group is one of the largest privately owned automotive dealership groups in the United States. The Charlotte, North Carolina–based company operates more than 130 dealerships, ...