AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

Training and development is often seen as a quick fix to close gaps between expected and actual performance. Used this way, training is a cost to the organization. But with a proper approach, employee ...