With the growing explosion of data being shared around the Internet, it’s extremely hard for customers to consume a lot of information there’s about a topic in a short span of time. For this reason, ...

As retailers continue to search for new ways to better engage with shoppers, many have focused on enhancing their loyalty initiatives. Although a vast majority (80%) of company owners and business ...

To succeed in today’s competitive marketplace, retailers must go above and beyond to please shoppers. In a recent survey, 59% of customers indicated that they have stopped doing business with a ...

Opinions expressed by Entrepreneur contributors are their own. Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the ...

We often hear the terms "multichannel marketing" and "omnichannel marketing," and in the past we have explored the differences between those two strategies. Today, we'll focus on the omnichannel ...

Discover real-world Account Based Marketing (ABM) and Demand Generation insights to help drive your B2B success. Explore our expert-led resources and best practices for targeting high-value accounts, ...

No business is perfect, and sometimes a product or service fails. So, what should you do when your customers have a complaint about it? Here's a look at the five-step recovery process, according to ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Co-Founder and Advisor at FlexTeam and CXO at Liquid, an operating system for agile businesses starting with contracts and global payments. If you’re building a startup, you’re probably wondering how ...

Big data and analytics have exploded across industries and professions. Yet more than one-third of startups aren’t leveraging big data to their advantage. In less than five years, the world is ...

In today's fast-paced B2B environment, the bar for customer service excellence keeps rising. Customers now expect not just solutions but personalized and efficient interactions with the companies they ...