Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Netflix is hiring for remote customer-service job positions that offer a free membership to new hires and pay up to $22 per hour. These were not real job positions for Netflix. Further, any users who ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

The well-worn phrase 'this is the way we've always done it' is out of date for service agents' working hours. Peter Lorant of Zendesk shares why companies need to take note - and be flexible. Leaders ...

Instant title is powered by technology that makes it super-efficient, which leads some to believe it can stand alone, without supporting customer service. ServiceLink’s recent webinar, “Demystifying ...

Welcome to our guide on the different types of work at home jobs! With the rise of remote work and the ongoing pandemic, you ...