Dear Annie: Having worked in customer service for over 20 years, I have found that people are usually pretty patient if they are told the truth about the delay and are given an ETA, if possible. Of ...
Dear Annie: Having worked in customer service for over 20 years, I have found that people are usually pretty patient if they are told the truth about the delay and are given an ETA, if possible. Of ...
Dear Readers: You overwhelmed me with interesting replies to “Too Impersonal,” the letter saying that there is a lack of customer service today. Here is a sampling: Dear Annie: I’m younger and, on the ...
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