Communication of organizational goals and processes is essential to success at every level in the fire service. But many officers allow distractions and excuses to put necessary communication on the ...

People want feedback that helps them grow and improve. But how you deliver it matters, too. By Arianna Huffington Imagine a company where directness is prized above all else. Managers deliver blunt, ...

Early in my career, a boss told me I was "too direct" and my coworkers couldn't handle me. I didn't want to hide my greatest strength as an assertive person. I eventually learned when to be direct and ...

Straightforwardness is so intrinsic in Dutch society that there’s even a Dutch word for it: 'bespreekbaarheid' (speakability) – that everything can and should be talked about. I’d only been living in ...

Minding one's manners is always important, but how does one adapt when manners change from culture to culture? DW spoke to an expert to learn about mastering German etiquette, from shaking hands to ...

To learn more about our editorial approach, explore The Direct Message methodology. A former student once told me, years after graduating, that the most valuable thing I’d ever said to her wasn’t ...

Japan stands out for its emphasis on omotenashi, a philosophy centered on hospitality and selfless service towards others. From bowing as a greeting to prioritizing the needs of others in public ...