A worker hands a bag of food to a customer in a car at a restaurant drive-thru - EAKARAT BUANOI/Shutterstock When it comes to fast food, speed is the name of the game. After all, the entire genre of ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

A customer is proudly standing behind a fast-food employee who decided to close up the restaurant midday and told him that she was off to get drunk. While other hungry patrons may have had a fit over ...

Dude, Where’s My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...

Grabbing takeout has gotten more expensive, but customers’ loyalty to a certain chicken chain remains unshaken, according to the American Customer Satisfaction Index. Atlanta-based Chick-fil-A leads ...