For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...

As field service organizations become an increasingly critical element of the customer experience, many organizations are looking to tightly integrate their field service applications with their ...

Get the latest federal technology news delivered to your inbox. As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there ...

Salesforce today announced new AI-powered Field Service innovations to help organizations across industries streamline field operations, increase productivity, and drive revenue while delivering ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

IoT for field service goes mainstream as Salesforce packages up Internet of Things capabilities for use by customer service, support, and field staff One of the long-promised benefits of the Internet ...

Large manufacturers depend on SAP to manage people, parts, contracts and billing. Vigience Field Service brings that data into Salesforce Field Service, enabling dispatchers to: View SAP equipment ...

Salesforce users will now be able to implement Field Inventory applications to integrate field captured, accurate data on the equipment, tools and inventory involved in service work orders and tickets ...

Is field service working for you and your customers? Innovate with Salesforce Field Service. The latest IDC MarketScape report named Salesforce as a Leader in the worldwide manufacturing industry. See ...