Deals and discounts may get cash-strapped consumers through a restaurant’s door, but excellent customer service is what will keep them coming back—even after the economy improves and menu prices ...

Patricia Nagy is the Chief Strategy Officer of The Proxy Agency, a revenue-enabling, full-funnel marketing agency in New York City. As someone in marketing, I’m supposed to tell you that the secret to ...

Despite all my big, jaded talk Monday, I really do try to be a good server. I want to give good service. I want to justify my guests’ decision to spend money at my restaurant. I hope my guests feel ...

Often when you go out to eat, your meal is simply viewed as a necessary means of sustenance — a vehicle for nutrition on the days you can’t even muster the energy to push the buttons on your microwave ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Jul 23, 2024, 01:40pm EDT Recently, I was invited to ...

I recently had the pleasure of two fantastic encounters with two companies’ customer service representatives. They were professional, patient, knowledgeable and helpful. This past year, I have had ...