The question is no longer whether, but when your organization will suffer a consequential cyber incident. A crisis communications plan is mandatory to protect your business. Incident response isn’t ...

When a crisis hits, how your brand communicates about it can either preserve trust with consumers or deepen the damage. Having a clear, actionable communications strategy in place before you need it ...

Should IT and Security Teams Play a Role in Crisis Communications? Your email has been sent Australian IT and security teams should play key roles in communications during outages and cyber attacks; ...

This week I published my second book, Crisis Communications and Emergency Management: Why Alignment Matters and How to Earn ...

Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. Communications risk management acts as an essential early warning ...

Crisis communication and management have become indispensable functions for organisations navigating an increasingly complex and interconnected global landscape. Fundamentally, these practices involve ...

If your company is faced with an all-out crisis—whether a cyber event, fraud, malfeasance, or product failure—it’s important to first step back and look at the situation. If possible, ask your general ...

Universities face events that can erupt quickly and without warning—from severe weather to public health emergencies to campus safety concerns. Communicating during these fast-moving events can mean ...

When a PR crisis happens to you, you’ll want all your primary players on both sides of the divide between legal and comms to be on the same page. Your PR communications team is focused on protecting ...