The growth of IP rights makes effective management more important than ever. Lynann Butkiewicz introduces a comparison of IP software and services providers Searching for a software product that best ...
Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...
With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...
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