Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

I'm curious to see how other helpdesks implement who gets to update and close out tickets in your system, and how a ticket can be ruled as completed, and thereby closed out. Lately, we've taken to ...

Run by the team at workflow orchestration and AI platform Tines, the Tines library features pre-built workflows shared by IT and security practitioners from across the community - all free to import ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

It's tough to run a successful customer-facing business without an efficient, friendly team of helpdesk agents monitoring the chat, phone, email, and social channels to help resolve user issues and ...