From IT’s perspective, e-mail management is about keeping an e-mail system up and running, maintaining servers so that they provide extremely high reliability with minimal investments in ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...