‘Soft skills’ often get a bad rap. Most of us think of them as secondary to our primary job functions. But to be an effective leader, we have to do the hard things including work on what we term soft ...

In the realm of leadership, traditional notions of strength and assertiveness often overshadow the importance of empathy. Leaders are often expected to be authoritative forces to be reckoned with, ...

Peter Ross is the CEO and cofounder of Senior Helpers, a leading national non-medical in-home senior care franchise. Empathy is often misunderstood in business. It's too easily dismissed as a “soft ...