24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

A responsive chat widget inserts real time customer support into checkout, answering customer inquiries at the moment uncertainty appears. This swift interaction raises average order value, improves ...

Getting hit by ransomware is nasty business at any time. But victims of some new variants of a ransomware sample called Jigsaw should count themselves a tad luckier than others. The purveyors of the ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human service ...