In an attempt to mitigate the digital divide and provide greater functionality to 311 users, Chicago announced a new set of features that can be accessed by texting the city's 311 system. The new ...

The 311 service, where it's offered, routes people to a call center which in turn connects them with the appropriate non-emergency municipal service. For example, if you see an armed person entering a ...

SAN FRANCISCO -- Mayor Gavin Newsom announced on Wednesday, March 3, the launch of a unified open source standard enabling any local government to connect its 311 system to social networking sites ...

Some of you might remember a while back when Mayor Michael Bloomberg implemented 3-1-1 in New York -- a non-emergency phone number that revolutionized the way citizens could make service requests of ...

SANTA CLARA, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)--KANA Software, A Verint ® Company (NASDAQ: VRNT), today announced the City of San Antonio, Texas is using its Customer Mobile application and ...

Chief Minister Siddaramaiah on Monday likened iCare — the Karnataka government’s ambitious citizen-engagement model that operates through Mobile One — with that of Open311, a free technology model to ...