The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

Business, traffic, engagement and brand revenue sounds good at one place, and indelibly it is important to achieve success. Today’s competitive landscape of business require an extra-ordinary call ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

NEW DELHI: Intelliverse Telecom, a cloud-based communication solutions provider for businesses, has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite. The ...

Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...