We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...

Call routing in New York is currently setup so that all 11-digit long distance numbers match the 9.1 [2-9]XX [2-9]XXXXXX Route Pattern. We will add a new Route Pattern for all calls destined to 9.1408 ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Call routing is the glue that keeps that universe of random motion from spinning out of control and being just a mass of senseless friction. The art of routing in call centers has a long and ...

Two new federal regulations, Kari’s Law and Section 506 of RAY BAUM’s Act, are set to take effect early next year. Each requires enterprise IT leaders to take proactive action to ensure compliance.

According to the regulatory filing, the Smartflo UCaaS solution works with Direct Routing for Teams, allowing users to place ...