Whether they are good or bad, it’s important to be able to respond to customer feedback quickly and accurately, for reviews can have an enormous impact on customer perception. It’s also important to ...

How important are online ratings and reviews? Our annual customer experience research found that 85% of U.S. customers say ratings and reviews help them decide if they want to make a purchase. That’s ...

Today's customers base their buying decisions on ratings and reviews. Learn how you can manage this feedback — even if it's negative. Ratings and reviews have become an important part of the shopping ...

For customers, online reviews are a way to rave about their favorite local businesses, give constructive feedback, and share their experiences with their community. According to Yelp Community Manager ...

Photo-rich, specific reviews help your business rank higher in local search. Here's how to build a smarter Google review strategy. A strong Google review strategy is one of the most effective – and ...

If you’re like most people, you prefer to work with businesses you trust. That’s why we often turn to our family and friends to ask for referrals when looking for a particular business, product, or ...

Customer reviews aren’t just trust signals for your customers — they can also provide potential SEO ranking boosts when used effectively. “They [reviews] build trust in your brand,” said Kyra Sammis, ...