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Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant ...

On its face, the idea of having technology custom-made for your federal agency sounds great. One-size-fits-all solutions often do not work well in the federal IT sector; the Smithsonian Institution’s ...

As more business operations are transformed into digital processes, the platform upon which they are built needs to aggregate all sources of data into a single access point to ensure a seamless ...

Dedicated to enhancing user experiences and driving digital transformation, Astreya, the company with over 2,400 IT professionals across more than 40 countries, identified key opportunities to ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...