We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

Shared services, or a separate business unit within a company that is tasked with delivering a suite of services, is a fairly controversial model that has seen its fair share of supporters, as well as ...

If you thought shared services were all about back-office administration, think again. As delegates to Deloitte’s Shared Services Conference will hear, the business model has become an engine of ...