NASHVILLE, TN, Nov. 14, 2023 (GLOBE NEWSWIRE) -- Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

In 2010, The Guardian Retirement Solutions was looking for a way to get better and be recognized for delivering outstanding customer service from their customer care organization. After looking at ...

SAN FRANCISCO--(BUSINESS WIRE)--Next week, Cognigy, a global leader in AI-powered customer service solutions, will be in Orlando, Florida at the Gartner IT Symposium/Xpo and ICMI’s Contact Center Expo ...

Talkdesk cloud flexibility supports remote agents for business continuity, scalability to support On’s rapid growth plans and innovation to future-proof contact centers worldwide Within three months, ...

The trusted outsourcing and customer experience experts continue to grow and invest in its people to become better every day. LONDON, UK / ACCESSWIRE / May 4, 2023 / Quantanite, a customer experience ...

Last time we talked about issues and I said we would talk about some possible solutions. Here are two to start. I have touched on this in previous columns, but I think it is important in customer ...

The expectations of consumers from the brands have changed these days. Gone are the days when consumers used to pick up phones and dial in the designated customer care number to speak on the issues ...

Creating a better experience for the masses through the power of data and automation. Think about the last time you had a positive customer experience and the last time you had a negative one.