Business Wire

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...

Telus using AI to alter the accents of customer service agents

Company says tech is meant to improve clarity and reduce ‘accent-related friction,’ but its use is stirring up debate ...
Nasdaq

TELUS International and Five9 Partner to Launch End-to-End Contact Center as a Service Featuring Powerful AI-Driven Insights

VANCOUVER, British Columbia--(BUSINESS WIRE)-- TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation ...
SiliconANGLE

Telus redefines customer resilience and developer velocity with Dynatrace AI

As digital complexity skyrockets, organizations face mounting pressure to observe their systems and automate, secure and optimize them at scale. In this scramble toward new-age digital transformation, ...
Seeking Alpha

NelsonHall Names TELUS Digital a Leader in its 2025 NEAT Evaluation for Customer Experience Services Transformation

The company was named a Leader in all four CX transformation segments assessed: overall capabilities, customer experience improvement, cost optimization, and revenue generation TELUS Digital has been ...
Morningstar

TELUS Digital Expands in Asia-Pacific and Argentina to Support Growing Demand for AI Data Services, Trust & Safety and Digital Customer Experience

Expansion strengthens TELUS Digital's multilingual AI data and CX capabilities, global talent reach and delivery across high-growth innovation hubs VANCOUVER, BC, May 6, 2026 /PRNewswire/ - TELUS ...
Morningstar

TELUS Digital: Research Shows Enterprises Are Leaving Significant Revenue on the Table by Underutilizing CX Partnerships for Sales and Customer Acquisition

VANCOUVER, BC, April 8, 2026 /PRNewswire/ - TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused ...