An office supervisor called an assistant in to give her the bad news that she was being fired. He started the conversation with: “Miss Johnson, I really don’t know how we’re going to get along without ...

Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore.

Forbes contributors publish independent expert analyses and insights. Jeff Benjamin is a New York-based writer covering global pop music. After bringing together nearly five million fans for its first ...

It’s not often you can get three cloud giants like Amazon, Microsoft and Salesforce to agree on much of anything, but today they were all part of a $27 million Series C investment in Tact.ai, a ...

“If indeed you must be candid, be candid beautifully.” –Kahlil Gibran “Tact is the art of making a point without making an enemy.” –Isaac Newton Tact is a virtue that is commonly praised and rarely ...