A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

Hassle-free returns might be a thing of the past. You might want to reconsider returning that pile of unwanted gifts sitting under your tree because major retailers, like Macy’s and Zara, are charging ...

When Tom Haverford goes camping with coworkers in a 2011 episode of the NBC comedy “Parks and Recreation,” he tricks out his tent with an Xbox, fondue pot, panini press, soft-serve ice cream maker, DJ ...

While gift giving is a big part of the Christmas holiday, so too is gift returning. Before you bring back unwanted gifts, ...

Retailers like Target and Amazon extend their return policies beyond the typical 30-day window for the holidays, giving you ...

After Christmas, shoppers face different return rules at big retailers, Amazon, and local boutiques across Greensboro.

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...