The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

While organizations are collecting vast amounts of data to train their AI tools, AI agents still lack the deep contextual awareness required to drive meaningful impact.

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

This year if we want to see a generation of Tanzanian professionals who lead globally, serve excellently, and innovate boldly, let’s build the scaffolding that gets them there.

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

At Felicitysolar, innovation in solar energy solutions goes hand in hand with a strong commitment to customer service. Beyond delivering reliable products, they continues to focus on long-term system ...

HAMILTON, ONTARIO / ACCESS Newswire / January 21, 2026 / Linde Truck & Trailer, a trusted provider of heavy-truck ...

Pilots, flight attendants and ground staff will all train under one roof.

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

All employees will learn to use AI responsibly, as the bank aims to boost efficiency customer services 🤖 ...

A training programme is helping Cumbrians boost their confidence and develop new skills. Delivered by PHX Training, the scheme supports people with learning disabilities, and additional needs in ...