"CloudInteract owns the voice AI and the Amazon Connect layer. We bring Pega Customer Service™, Pega Customer Decision Hub™, and Case Management. One accountable team, two specialisms," said Andrew ...

The tech giant says a breakthrough in data center networking has dramatically accelerated the flow of information through its ...

Amazon (AMZN) reported trailing 12-month free cash flow fell to $1.2B from $26B due to $59.3B in AI infrastructure capital expenditure, while Q1 EPS of $2.78 beat consensus by 60.69% and AWS grew 28% ...

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Amazon Web Services has expanded its Amazon Connect platform into a suite of four agentic AI solutions targeting customer service, hiring, supply chain management, and healthcare administration. The ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control. Amazon is turning its own operational AI ...

Amazon, which recruits thousands of employees each year, has finally got the solution to sort out mass hiring. The world's leading e-commerce giant on Tuesday introduced new software ‌meant to speed ...

Amazon (AMZN) fell slightly in postmarket trading on Wednesday after releasing its first-quarter earnings report. The Seattle-based e-commerce giant reported total revenue in North America in FQ1 was ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Amazon’s (AMZN) earnings beat came with a catch. The e-commerce and cloud computing giant delivered a strong first quarter on the surface, beating Wall Street estimates for revenue and operating ...

Amazon AMZN.O, which hires hundreds of thousands of workers every year for the holiday rush, on Tuesday introduced new software meant to speed up the process by excising a sizable chunk of the human ...