Where to start with service management?
12:05
YouTubeYaSM
Where to start with service management?
In this video Stefan Kempter presents a high-level roadmap that shows the steps required to bring the service management guidance to life in your organization. The service management body of knowledge is mostly made up of various frameworks such as ITIL®, SIAM™ or VeriSM™ that describe service management principles, best practices and ...
2.4K viewsMay 22, 2021
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